Shipping Protection is an optional service available at checkout. It helps protect eligible orders against loss, theft, or damage during transit. Coverage only applies when Shipping Protection was purchased and appears on the order confirmation.
WHAT IS COVERED
Shipping Protection may cover:
• Packages lost while in transit
• Packages marked delivered but not received
• Items damaged during transit
HOW TO SUBMIT A CLAIM
Contact Elevated Mindset through our Contact page and include:
• Your full name
• Order number
• A description of what happened
• Photos of the item and packaging for damage claims
• Any relevant tracking or carrier information
DAMAGED ORDERS
Damage must be reported within 5 calendar days of delivery. Please keep the damaged item and all original packaging until your claim has been reviewed.
PACKAGES MARKED DELIVERED BUT NOT RECEIVED
Please check around the delivery location, ask household members or neighbors, and contact the carrier first. Allow 2 business days after the delivery scan, as packages may occasionally be marked delivered early.
If the package still cannot be located, submit your claim within 7 calendar days of the recorded delivery date.
LOST PACKAGES
A package may be considered lost when the carrier confirms the loss or when tracking has shown no movement for at least 7 business days. Claims for packages lost in transit must be submitted within 30 calendar days of the last tracking update.
CLAIM RESOLUTION
Approved claims may be resolved with a replacement, store credit, or refund of the affected merchandise, depending on product availability and the circumstances of the claim. Original shipping charges and the Shipping Protection fee are not included in the claim value.
WHAT IS NOT COVERED
Shipping Protection does not cover:
• Orders that did not include Shipping Protection
• Incorrect or incomplete addresses entered by the customer
• Packages refused, unclaimed, or returned because of a customer-related delivery issue
• Normal carrier delays when tracking remains active
• Damage caused after delivery
• Product fit, preference, manufacturing defects, or ordinary returns
• Fraudulent, altered, or incomplete claims
Additional documentation, carrier confirmation, identification, or a police report may be requested when reasonably necessary to review a claim.
CANCELLATIONS AND REFUNDS
The Shipping Protection fee may be refunded if the entire order is canceled before shipment. Once an order has shipped, the protection fee is nonrefundable.
IMPORTANT NOTICE
Shipping Protection is provided and administered by Elevated Mindset. It is not an insurance policy. Purchasing protection does not guarantee claim approval. All claims are reviewed under the terms stated above and applicable consumer laws.
